Frequently Asked Questions

Everything you need to know about shopping with Petit Clair

What is your standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.

What is your return and exchange policy?

We offer a 30-day return policy for all unused and unwashed items in their original packaging. Please visit our Returns Portal to generate a prepaid shipping label.

How do I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.

How can I contact customer support?

Our customer service team is available Monday through Friday, 9 AM to 5 PM EST. You can reach us via email at support@petitclair.com or through our live chat feature.